Subprocessor List
Draft — requires legal review before publishing
Internal note (remove before publishing to customers)
- Повна юридична назва компанії, ЄДРПОУ, юридична адреса, банківські реквізити, ПДВ-статус, телефон — зараз [PLACEHOLDER]. Дата набуття чинності (effective date) документів прив'язана до того самого моменту (рішення власника, 2026-08-23) — щойно реквізити з'являться, проставити й дату разом з ними
Effective date: [PLACEHOLDER] · Version 0.1 (draft)
1. General provisions
This list contains the main technical providers that may have access to data while QAAIFY operates. The list may be updated depending on technical changes, the region where infrastructure is hosted, and integrations activated by the Client.
2. Main providers
| Provider | Purpose | Data type | Status |
|---|---|---|---|
| OpenAI | AI analysis of tickets, explanations, coaching | Ticket text, prompts, results | Client's choice (own API key) |
| Anthropic | AI analysis of tickets, explanations, coaching | Ticket text, prompts, results | Client's choice (own API key) |
| Google Gemini | AI analysis of tickets, explanations, coaching | Ticket text, prompts, results | Client's choice (own API key) |
| Zendesk | Source of tickets, writing internal notes | Tickets, metadata | As connected by the Client |
| Freshdesk | Source of tickets, writing internal notes | Tickets, metadata | As connected by the Client |
| Intercom | Source of tickets, writing internal notes | Tickets, metadata | As connected by the Client |
| Salesforce Service Cloud | Source of tickets, writing internal notes | Tickets, metadata | As connected by the Client |
| LemonSqueezy | Self-serve payment processing (Merchant of Record) | Payment data, payment metadata | Active |
| RozetkaPay | UAH pricing for Ukrainian organizations | Payment data, payment metadata | Technically connected; not yet activated for live clients |
| Slack | Team notifications | Work messages, events | Optional, at the Client's choice |
| Microsoft Teams | Team notifications | Work messages, events | Optional, at the Client's choice |
| Confluence | Knowledge base synchronization | Knowledge base content | Optional, at the Client's choice |
| Notion | Knowledge base synchronization | Knowledge base content | Optional, at the Client's choice |
3. Updates to this list
The Provider may update this list without changing the core logic of the Platform. The current version of the list is published on this page.
See also Terms of Use, Privacy Policy, DPA and Trust Center.