Stop scoring
people. Start
growing them.
QAAIFY reviews every customer conversation — not a random 2% sample — and turns what it finds into coaching your team can actually use. No scores left in a black box.
What did they do wrong?
How could they get stronger?
Four things a growth platform has to get right.
Not a vision deck — this is what runs today, on every ticket, for every agent.
Every conversation. Not a sample.
Manual QA only covers what a team lead can physically get through — usually 1–2% of tickets. QAAIFY reviews all of them, so the pattern you coach on is real, not just the loudest one.
It notices before you do.
When an agent shows a persistent dip in a specific skill — not one bad day, but a real pattern — QAAIFY suggests a coaching session on its own. The team lead approves or dismisses it. Nothing happens without a human's consent.
Nothing is a black box.
Every score traces back to the exact reasoning behind it — built to the transparency standard the EU AI Act now requires of AI used to evaluate people at work. Your agents can see why, not just what.
Real tickets become real training.
The tickets that trip agents up don't just get scored and filed away — they feed directly into calibration sessions and training simulations, so the whole team gets stronger from one person's hard conversation.
Here's what it looks like from the inside.
Not mockups — real platform screens, from both the team lead's and the agent's side.
The team lead sees the whole team at a glance: average score, daily quality trend, top contact topics, the most common mistakes and strengths — all on one screen, no jumping between reports.
Click any score to see exactly why it's what it is: a breakdown by each criterion with weights, strengths and weaknesses, discrepancies with the knowledge base, and which KB articles influenced the AI's decision.
The agent sees the same depth of explanation as the team lead — not just a number. Every ticket is clickable, and knowledge base sources open in one click.
The agent's personal progress: score trends, strengths and growth areas — the same thing the team lead sees, but focused on one person, without comparisons to others on display.
People don't learn from being scored. They learn from understanding how to be better.
We built QAAIFY because every conversation is a chance to learn, and every agent deserves a mentor, not just a mark.
Five things we won't compromise on.
Growth first
We don't believe in control for its own sake. Every feature either helps someone grow or it doesn't ship.
Human-centered AI
AI exists to serve the people doing the work — not to replace the judgment of the humans managing them.
Transparency
No magic scores. Every recommendation comes with the reasoning behind it, in plain language.
Continuous improvement
Every conversation makes the system — and the team — a little sharper than the one before it.
Knowledge sharing
The best answer one agent finds shouldn't stay in one agent's head. It should become how everyone answers.
It starts small. It compounds.
Save your team leads hours every week
Watch CSAT move because coaching is finally consistent
Cut onboarding time for new agents in half
Build a support team that's genuinely world-class
Priced per agent. Fewer agents, lower cost — no hidden tiers.
See the exact cost for your team on the pricing page — this is just a guide.
Every conversation is a chance to get better. Give your team the tool that notices.
No card required — get started with your own Zendesk account in a few clicks.