One platform — scoring, explanation, and growth.
QAAIFY reviews every interaction, shows why it got that score, and turns findings into coaching — without a separate tool for each step.
100% of interactions. Not a 2% sample.
Manual QA only covers what a team lead can physically get through. QAAIFY scores every interaction against the same scorecard — so the picture of the team is real, not just the loudest.
Criterion-based scorecard
Every interaction breaks down into weighted criteria — not a single score with no detail.
3 AI providers
Automatic fallback across independent AI providers — no single point of failure for scoring.
AI agents get scored too
The same scorecard works for both human agents and chatbots on the front line of support.
Nothing is a black box.
Every score traces back to specific reasoning — to the transparency standard the EU AI Act now requires for AI that evaluates people at work.
What's found becomes coaching, not an archive of scores.
When an agent's skill consistently dips, the platform proposes a Coaching Session for the team lead to confirm. Hard tickets flow directly into calibration sessions and training simulations.
Coaching Sessions
A coaching suggestion appears automatically based on a pattern, not a single bad ticket.
Calibration
Aligns how different team leads score the same conversation — one standard across the team.
Agent portal
The agent sees their own progress with the same level of detail a team lead sees for the whole team.
Executive reports and benchmarks without manual rollups.
Quality trends by day, top ticket topics, knowledge-base gaps — all on one dashboard, no jumping between reports and spreadsheets.
Ready to see the product on your own data?
No card required — get started with your own Zendesk/Freshdesk/Intercom/Salesforce account in a few clicks.